File Prep Guidelines
If you have a scheduled appointment with us, or plan to send us files, we have prepared File Prep Guidelines to make sure that we are working from the best files possible. These guidelines are written specifically with our studio’s software, equipment, and best practices in mind, and therefore may vary from your own experience or other studios. Please read them to understand how we work.DOWNLOAD PDF
For the best results in your final print the optimum resolution is 300 ppi at the final print size. Your files should, ideally, be this resolution at the final print size that you intend to create.
If your file is naturally smaller than that, we can upscale the files with a variety of methods to maximize sharpness and minimize any pixelation or artifacts.
Most DSLRs will only have a maximum long dimension of 6000-9000 pixels which equals a size of 20”- 30” at 300 ppi. However, with a good capture that is properly focused and with minimal noise, the capture can be printed quite sharp at twice the size or larger. If you are submitting a DSLR capture it is best to submit a quality file at the native resolution and we can evaluate and optimize from there.
We can accept files that are low resolution and phone captures. We can upscale your files as requested, and see what is possible to enlarge and optimize. It is important, however, to understand that this is not the most ideal situation and can result in a lower quality print.
Depending on the extent of adjustments, and continued review of files, additional fees may apply. AI upscaling, sharpening, noise reduction, and edits may improve images, but nothing is guaranteed if the file we start off with is low in resolution. The content makes a difference in terms of quality, and we evaluate files on a case-by-case basis.
Our preferred file formats:
We can print from these formats if needed, however these are not our recommended formats:
We also work with RAW files, .DNG, .CR2, .RAF and .NEC in order to make optimal file conversions. Charges may apply.